Cancellation Policy
Cancellation Policy
We strive to process and ship orders as quickly as possible. However, we understand that circumstances change, and you may need to cancel an order. Should you need to cancel an order, please review the terms below:
How to Cancel Your Order
1. Timing of Cancellation: You may cancel your order for a full refund at any point before the order has been dispatched. If the order has already been shipped, we cannot accept a cancellation. In this case, you may refuse delivery or return the items according to our Refund Policy.
2. Method of Cancellation: To cancel an order, please contact our customer service team immediately by sending an email to info@ottoeditions. Please provide your order number and contact details to help us process your cancellation quickly.
3. Confirmation of Cancellation: Upon receiving your cancellation request, we will confirm whether the order has been dispatched. If your order is eligible for cancellation, we will process the cancellation and issue a full refund to your original payment method within 7 business days.
Refunds
Refunds are processed automatically back to the original payment method used at the time of purchase.
Please allow up to 14 business days for the refund to reflect in your account, depending on your bank or credit card issuer.
Exceptions
Orders for personalised or custom-made products cannot be cancelled once production has started.
Orders for fabrics that are cut to length cannot be cancelled if these have been cut prior to receiving the cancellation request.
Customer Responsibilities
It is the responsibility of the customer to notify us as soon as possible with any intent to cancel. Delayed communication may result in the order being shipped, which cannot be cancelled.
Contact Us
For any questions regarding either our returns or cancellation policy or your specific return, please contact our customer service team at info@ottoeditions.com
Policy Updates
These policies may be updated periodically to reflect changes in our practices or regulations. Please review it regularly to stay informed of any updates.
OUR STORY
Patterns & Papers
Our founder, Emma Jones, originally studied Textile Design at Winchester School of Art before transferring to the school's Fashion Design course. It was only years later, that Emma discovered a passion for paper and pattern making.
Launched at Top Drawer in January 2024, Otto Editions' relaxed aesthetic embraces a simple sensibility with solid sustainability credentials. A celebration of pattern and colour, our debut collection is available exclusively online now.
BRINGING PATTERNS TO LIFE
THE ART OF PRINTING
Printed and produced in the UK, our products combine traditional pattern making techniques with modern technology. Printed in limited edition runs, using the finest quality materials, each product is carefully hand-finished.
Fully recyclable and acid free, our fine papers are sourced from GF Smith and are FSC approved and 'Cradle to Cradle' certified, ensuring they meet the highest industry standards.
SUSTAINABILITY
PATTERNS WITH PURPOSE
Sustainability is at the heart of all that we do. We are proud to partner with like-minded makers and manufacturers who strive to reduce our impact on the planet.
We approach this by supporting UK-based manufacturers, opting for sustainable materials from transparent supply chains, and working with the world’s leading paper merchants and mills who take sustainability seriously.
Our products are plastic-free, and where possible, we always opt for the most sustainable and circular manufacturing processes. We are committed to making a positive change.